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Bugs plague restaurants, too. But how often would you eat at one where you regularly found flies in your soup?
If the customer sees a bug, there’s a problem.
Update - December 5, 2007
One of my coworkers (Wally) mentioned that the restaurant workers don’t want the customer to eat the soup, either.
The Microsoft guidelines recommend allowing an application to terminate if it does not know how to handle an exception. When an unhandled exception bubbles all the way up the stack, you have no idea what the state of your application is.